FAQs

Q:1.What is the warranty?

A: We provide one year warranty for the hardware, 3 years warranty for the software and life time technical support.

Q:2.How I get the after sales service?

A: We have a very mature technology now and before delivery there will be 4 times quality inspection and 72 hours test.

Normally only after long operation there may be some small problems need adjustment, in this case,  

We help you remotely through the programs we installed before delivery.

Alternatively 

We send technicians to your location to help you.

You send technician to come to our factory to learn how to fix.

But since our establishment, we never meet such kind f problems with all our customers around the world.

Q:3.How long is the production?

A: For the two seats 9D cinema/VR Pods , the production time is 3-5 work days. 

Q:4.How to delivery this product?

A: If  you have cooperated shipment forwarder, we can quote you EXW price. And you can inform your shipment forwarder to pick up the good on our factory.

Or, we have long cooperated shipment forwarder, we can help you arrange the product to the destination port or your location.

Q:5.How much is the delivery ? How long and how much ?

A: This will depends on which city you are and what kind of shipment way you choose.

Now we support shipment by sea , air and railway .

 

Q:6. What is vr cinema?

A: Virtual Reality is a hypothetical three-dimensional visual world created by a computer; user
wears special goggles and fiber optic gloves etc., and can enter and move about in this world and interact with objects as if inside it.

 

Q:7. What is the difference between vr cinema and 5D/7D/8D cinema?

A: There are 4 main differences:
1. There is no need screen and projectors in virtual reality motion simulator. Just wear the VR
glasses, then feel what you see.
2.The seats in 9D VR cinema can have 360° Rotation, fully immersive.
3. Different from shooting with real guns in 5D/7D/8D cinema, 9D VR cinema uses the advanced
head tracking technology. Just move your head to aim at your target, then press the bottom to shoot
it. you can use your head control the direction you want!
4. Don’t need to do a complicated installation!

 

Q:8. How many type of virtual reality motion simulator do you have ?

A: Four types: 1 seats, 2 seats, 3 seats. You can also choose mixed types.

Q:9. Where can I run the vr cinema and what is the size of the room it requires?

A: Shopping mall,amusement park, airport, club, theater,  scenic spots, Theme park, around the school ect.
Many locations are suitable because it just needs 2-9 spare meters to place the full set of machine.

 

Q:10.How many movies do you offer?

A: We offer 30pcs of 360 degree vr movies, and 70pcs 180 degree movie free.

Q:11.What is the type of your movies?

A: Horror,thriller,cartoon,race movies, ect. also have shooting games.